Caspero Casino Privacy Policy

At Caspero Casino, we take your privacy seriously. This Caspero Casino privacy policy outlines how we collect, use, store, and protect your personal data when you visit casperocasino-aus.com or use our services. We are fully committed to maintaining the highest standards of data protection and information security in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. By creating an account or using our platform, you acknowledge that you have read and understood this privacy policy and consent to the data processing practices described herein.

1. Who We Are — Data Controller Identity

Caspero Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. For all matters relating to Caspero Casino data protection and the handling of your personal information, the operator acts as the data controller. This means we determine the purposes and means of processing your user data. Our Data Protection Officer (DPO) can be contacted directly at the following address:

• Email: [email protected]
• Support Email: [email protected]
• Website: casperocasino-aus.com

If you have any concerns about how Caspero Casino manages your personal data or wish to exercise any of your privacy rights, please reach out to our DPO in the first instance. We are committed to resolving all privacy-related enquiries promptly and transparently.

2. Personal Data We Collect

Caspero Casino collects a variety of personal information during the account registration process, throughout your gaming activities, and when you interact with our customer support team. Below is a comprehensive overview of the categories of user data we gather.

2.1 Identification and Contact Information

• Full legal name
• Date of birth
• Residential address
• Email address
• Phone number
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence)

2.2 Financial Information

• Bank account or card details (tokenised, never stored in plain text)
• Transaction history (deposits and withdrawals)
• Payment method used (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer)
• Source of funds documentation (where required for KYC/AML compliance)

2.3 Gaming Activity Data

• Games played, bets placed, wins and losses
• Session duration and frequency of play
• Bonus usage history (including welcome bonus and VIP rewards)
• Responsible gambling tool settings (deposit limits, session limits, self-exclusion status)

2.4 Technical and Device Data

• IP address and geolocation data
• Browser type and version
• Device type (desktop, Android, iOS)
• Operating system
• Pages visited and clickstream data
• Referral source and UTM parameters

2.5 Communication Data

• Live chat transcripts
• Email correspondence
• Responses to surveys or promotions
• Customer support ticket history

2.6 Sensitive Information

In limited circumstances — primarily for responsible gambling assessments or where required by law — Caspero Casino may collect sensitive personal information such as health-related data. We will always seek your explicit consent before collecting such information and will handle it with the utmost confidentiality.

2.7 Data Collected from Third Parties

We may also receive personal data about you from third-party sources, including identity verification agencies, fraud prevention services, payment processors, and affiliate marketing partners. This data collection is carried out only where we have a legitimate legal basis to do so.

3. How We Collect Your Data

Caspero Casino uses several methods for data collection, all designed to be transparent and proportionate:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data gathered automatically through cookies, web beacons, and server logs when you browse our website or use our mobile app (Android APK or iOS PWA).
• Third-party collection: Data shared with us by payment providers, identity verification services, and licensed fraud prevention partners.

4. Purposes of Data Processing

We process your personal data for a range of clearly defined and legally grounded purposes. The table below summarises our main data processing activities and their corresponding legal bases.

Where we rely on your consent as the legal basis for data processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Caspero Casino Cookie Policy

The Caspero Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that allow our platform to recognise you and remember your preferences. Understanding our cookie policy helps you make informed choices about your online privacy.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

When you first visit casperocasino-aus.com, you will be presented with a cookie consent banner. You can accept all cookies, reject non-essential ones, or customise your preferences at any time via the Cookie Settings link in our website footer. Please note that disabling certain cookies may affect the functionality and performance of our platform. Most web browsers also allow you to manage cookies directly through their settings menus.

6. Sharing Your Personal Data with Third Parties

Caspero Casino does not sell your personal information to third parties. However, we may share your user data with carefully selected third parties in the following circumstances:

6.1 Payment Service Providers

To process your financial transactions, we share relevant payment data with our authorised payment partners, including providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency gateways. These providers operate under strict data security obligations and are prohibited from using your personal data for any purpose other than processing your transactions.

6.2 Regulatory Authorities

We may be legally required to disclose personal data to regulatory and law enforcement authorities, including the Curaçao Gaming Control Board and Australian financial intelligence agencies, where we have a legal obligation to do so (e.g., in connection with AML/CTF obligations or court orders).

6.3 Identity Verification and Fraud Prevention

We share data with third-party KYC and identity verification providers to fulfil our legal obligations and protect the platform from fraud and money laundering. These partners act as data processors on our behalf under strict contractual data protection agreements.

6.4 Technology and Service Partners

Our platform relies on a range of technology partners — including game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — who may process limited technical data as part of delivering their services. All such partners are bound by robust data security and confidentiality obligations.

6.5 Affiliate and Marketing Partners

Where you have given your consent to marketing activities, we may share anonymised or aggregated user data with our affiliate marketing partners for the purpose of campaign performance analysis. No individually identifiable personal information is shared without your explicit consent.

7. International Data Transfers

As a global online gaming platform, Caspero Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information, consistent with the requirements of the Australian Privacy Act and GDPR. These safeguards may include:

• Standard Contractual Clauses (SCCs) approved by the relevant data protection authority
• Binding Corporate Rules (BCRs) within our group of companies
• Adequacy decisions recognising the destination country's data protection standards
• Your explicit consent, where required

If you would like further information about our international data storage practices and transfer mechanisms, please contact our DPO at [email protected].

8. Data Security at Caspero Casino

Caspero Casino data security is a top operational priority. We employ industry-leading technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and our servers is encrypted using the highest commercially available standard.
• Firewalls and intrusion detection systems: Our servers are protected by multi-layered firewalls and continuously monitored for suspicious activity.
• Data encryption at rest: Sensitive personal information, including payment data and identification documents, is stored in encrypted form.
• Access controls: Only authorised personnel with a legitimate business need can access personal data, and all access is logged and audited.
• RNG certification: Our games use Random Number Generators certified by independent laboratories, ensuring fairness and integrity.
• KYC verification: Mandatory identity verification before the first withdrawal adds an additional layer of protection against fraudulent activity.
• Regular security audits: We conduct periodic security assessments and penetration testing to identify and remediate potential vulnerabilities.

While we take every reasonable precaution to safeguard your user data, no system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

9. Data Retention Periods

Caspero Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law. The table below provides an overview of our key data storage timelines.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10. Your Privacy Rights

As an Australian resident or a user protected under the GDPR, you have a comprehensive set of privacy rights with respect to the personal data we hold about you. Caspero Casino is committed to honouring these rights promptly and without unnecessary delay.

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This is sometimes called a Subject Access Request (SAR). We will respond within 30 days of receiving your request.

10.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can also update many of your account details directly through the My Account section of the website.

10.3 Right to Deletion ("Right to be Forgotten")

In certain circumstances, you may request the deletion of your personal data. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (e.g., AML/KYC record-keeping requirements), even after your account is closed.

10.4 Right to Restriction of Processing

You can request that we limit the way we use your user data in specific situations, for example if you contest the accuracy of the data or object to our data processing activities.

10.5 Right to Data Portability

Where technically feasible and where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

10.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You also have the right to object to processing based on our legitimate interests, although we may be entitled to continue processing if we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where Caspero Casino relies on your consent to process personal data (e.g., for marketing emails or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, use the unsubscribe link in any email or contact [email protected].

To exercise any of the above privacy rights, please submit a written request to [email protected]. We may ask you to verify your identity before processing your request to protect the confidentiality of your account.

11. Supervisory Authority — OAIC

If you are an Australian resident and believe that Caspero Casino has breached your privacy rights or failed to comply with the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Postal Address: GPO Box 5218, Sydney NSW 2001

We encourage you to contact our DPO first at [email protected] so that we have the opportunity to address your concerns directly and as quickly as possible. However, you always retain the right to escalate your complaint to the OAIC or another competent supervisory authority if you are not satisfied with our response.

12. Responsible Gambling and Privacy

Caspero Casino is committed to responsible gambling and uses personal data as part of our player protection framework. Data collected about your gaming activity — such as session duration, bet frequency, and loss patterns — may be used to identify potential signs of problem gambling and to enforce any responsible gambling tools you have activated.

Our responsible gambling features include:

• Deposit, bet, and loss limits (daily, weekly, monthly)
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion options (6 months, 1 year, 5 years, or permanent)

The processing of your personal information for responsible gambling purposes is based on both legal obligation and our legitimate interest in protecting player welfare. This data is handled with the strictest confidentiality and information security standards.

13. Children's Privacy

Caspero Casino is strictly an adults-only platform. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

14. Changes to This Privacy Policy

We may update this Caspero Casino privacy policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify registered users via email or through a prominent notice on our website before the changes take effect. The updated privacy policy will always display the effective date at the top of the page. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Your continued use of Caspero Casino after any changes to this privacy policy constitutes your acceptance of the revised terms.

Frequently Asked Questions — Privacy at Caspero Casino

Does Caspero Casino sell my personal data to third parties?

No. Caspero Casino does not sell, rent, or trade your personal information to any third party. We only share user data where it is strictly necessary to provide our services, comply with legal obligations, or where you have given your explicit consent.

How does Caspero Casino protect my data security?

Caspero Casino data security measures include 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, strict access controls, and regular independent security audits. We continually invest in our information security infrastructure to stay ahead of evolving threats.

What cookies does Caspero Casino use?

Under the Caspero Casino cookie policy, we use four types of cookies: essential, analytical, functional, and marketing. Essential cookies are necessary for the site to work and cannot be disabled; all others can be managed through our cookie consent tool or your browser settings.

How long does Caspero Casino keep my data?

Caspero Casino data storage periods vary depending on the type of personal data and the purpose for which it was collected. Financial transaction records are kept for up to 7 years in line with regulatory requirements, while marketing preferences are retained only until you withdraw your consent. See our retention table in Section 9 for full details.

How do I exercise my privacy rights?

To exercise any of your privacy rights — including the right to access, correct, delete, or port your personal data — simply send a written request to our Data Protection Officer at [email protected]. We will acknowledge your request within 72 hours and respond fully within 30 days.

What is the OAIC and can I complain to them?

The OAIC (Office of the Australian Information Commissioner) is the supervisory authority responsible for overseeing compliance with the Australian Privacy Act 1988. If you are unsatisfied with how Caspero Casino has handled your privacy complaint, you may lodge a complaint with the OAIC at www.oaic.gov.au.

Does Caspero Casino share my data with game providers?

Our game providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others — may process limited technical user data as part of delivering their gaming services. All providers are required to adhere to strict data protection and confidentiality standards under their contractual agreements with Caspero Casino.

At Caspero Casino, your trust is fundamental to everything we do. Our commitment to data protection, information security, and transparent data processing is unwavering. Whether you're enjoying our 4,000+ games, taking advantage of our welcome bonus, or contacting our 24/7 live chat support, you can be confident that your personal information is handled with the highest standards of care and confidentiality. If you ever have questions about the Caspero Casino privacy policy or your privacy rights, our dedicated Data Protection Officer is always available at [email protected].